Thank you for sharing your feedback. We’re glad you enjoyed our excellent location, but we sincerely apologize that the room condition and appearance did not meet your expectations. Your comments have been shared with our team as we continue working to improve room quality and the accuracy of online representations. Thank you for staying at the 6 Columbus Hotel.
We’re very sorry for the heating issues you experienced during your stay, especially on such a cold weekend. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. Your concerns regarding the room and any adjustments to your stay have been shared with our management team for review. Thank you for staying at the 6 Columbus Hotel.
Thank you for taking the time to share your feedback. We're glad you appreciated our location and the kindness of our housekeeping staff, but we’re sorry to hear that some aspects of your stay didn’t meet your expectations.Your comments regarding the lighting, heater, and bed linen are important to us, and we will be addressing these concerns with our team to ensure improvements are made. Guest comfort is our top priority, and we appreciate you bringing these matters to our attention.We hope to have the opportunity to welcome you back for a much-improved experience. Please don’t hesitate to reach out if we can assist you further.Best regards,
Dōmo arigatōgozaimasu
